ITS Service Status Report

Emergency Maintenance — Resolved

Voice Services, IP Contact Center Services - Potential Impact

Start Time: 03/26/2017 5:00 am

Maintenance Completed: 03/26/2017 9:00 am

There will be network maintenance this weekend (Sunday, March 26 from 5-9AM) that will directly affect some IP contact centers, particularly those that are open during weekend hours.

Operations staff will work with affected ICD groups on Saturday afternoon to move them to the backup server to mitigate any impact during the Sunday morning maintenance. Likewise Operations staff will assist in moving affected ICD groups back to the primary server after the Sunday morning maintenance is completed.

Issue Symptoms: Degradation

Technical Details

Service Type: Production

Server Name: See staff only comments for details

Comments:
complete

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