ITS Service Status Report

Service Degradation — Resolved

Voice Services

Start Time: 04/10/2017 7:30 am

Service Restored: 04/11/2017 11:37 am

VoIP telephone users who use Cisco Finesse desktop client receive a message at login that reads: "SSL Certificate Not accepted" . Do NOT click OK; instead, close the message using the 'x' in the upper right hand corner to bypass the message. ITSCom is investigating.

Issue Symptoms: Degradation

Technical Details

Service Type: Production

Comments:
Notice: Service was restored on 4/11 after we worked with vendor the night before.

4/10 - 8:30am Update: We contacted the vendor, and according to Cisco, the Chrome browser is unsupported for the current version of Cisco Finesse that we are using; CCX 10.6. Another workaround to bypassing the message is to use IE or FireFox as your browser.

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