ITS Service Status Report

Service Degradation — Resolved

MiWorkspace, Campus Computing Sites

Start Time: 05/18/2017 8:10 am

Service Restored: 05/19/2017 9:15 pm

Users may receive authentication errors when attempting to login to multifunction printers with card readers (or manually logging in)

Issue Symptoms: Degradation

Technical Details

Service Type: Production

Server Name: waterstreet

Comments:
PaperCut's nightly user-sync appeared to have hung. We tried restarting the service, and the server, but authentication problems remained until the backlog of processes cleared up. Logins are now working without issue.

We will work to figure out the root cause of the user-sync issue that led to this. Nightly user-sync has been disabled until we can figure it out.

Groups Notified:

  • euc.print

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