ITS Service Status Report

Emergency Maintenance — Resolved

Voice Services, IP Contact Center maintenance - 24x7 ICD services

Start Time: 05/18/2017 8:00 pm

Maintenance Completed: 05/18/2017 10:00 pm

We will be performing emergency maintenance that may affect both contact center clusters in an effort to correct an ongoing issue affecting local storage. This maintenance may cause agents to be logged out of their phones momentarily. This change only affects 24x7 ICD groups.

Issue Symptoms: Degradation

Technical Details

Service Type: Production

Server Name: See staff only comments

This maintenance was completed on May 18.

Report Additional Impacts