ITS Service Status Report

Service Degradation — Resolved

U-M Google, Voice Services

Start Time: 06/02/2017 2:47 pm

Service Restored: 08/02/2017 8:02 am

The Service Center has been receiving a small number of reports of customer's whose Voicemail Email notifications are going to spam. The issue is intermittent and not affecting everybody. As a workaround, press the "Not Spam" Button in the message. The Google team is investigating to see if there is anything that can be done beyond clicking the button.

Issue Symptoms: Degradation

Technical Details

Service Type: Production

6/5 1500 (jimcald) - The postmaster and Exchange Teams are still investigating and trying to find a cause for the increase. It appears that on Friday ~2% of notifications from exchange were being marked as SPAM. As a workaround it is suggested to create a filter to move the messages out of SPAM. For assistance in doing that people should contact the ITS Service Center.

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