ITS Service Status Report

Unscheduled Outage — Resolved

In-building Networks, CC Little Water Leak on 5th Floor

Start Time: 10/29/2017 5:16 am

Service Restored: 11/30/2017 9:32 am

As of 11:00: Plant and LSA IT are assessing the situation and will provide further updates as they are available.

As of 10:00: We were informed that the fire suppression system has been repaired and power can be turned back on. Facilities Engineering has been dispatched to assess the cable damage and replace as needed. ETR is still unknown at this time.

There was a water leak from a sprinkler head in a data closet on the 5th floor of the CC Little building. People are onsite working to cleanup the water and restore power. They are expecting the outage to last until mid to late afternoon. Some users that were connected to the damaged equipment will experience loss of wired connectivity but should be able to use wireless.

Further updates will be provided as available.

Issue Symptoms: Outage

Technical Details

Service Type: Production

Comments:
Damage was extensive enough that remaining/replaced equipment will be eventually moved to a data center elsewhere on campus.

Groups Notified:

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