ITS Service Status Report

Service Degradation — Resolved

Voice Services

Start Time: 09/14/2018 1:00 pm

Service Restored: 09/16/2018 7:09 pm

Calls are unable to reach Dearborn Campus
Techs are working on the Issue.
Update to Follow

Correction: Start Time of Incident was ~1:00pm

Issue Symptoms: Degradation

Technical Details

Service Type: Production

Comments:
Update: 09/16/18 07:00pm

Voice services has been restored to Dearborn Campus. The vendor has replaced the failed rectifier.

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Update: 09/16/18 1:00pm

Power has been restored to Dearborn campus, however the phones are still down. We are working with the vendor to restore their equipment as quickly as possible.

We will provide additional updates when vendor technician arrives on campus.

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Update: 09/14/18 18:50
Ann Arbor, Dearborn and ATT have worked together to reroute some of the crucial numbers during this power outage. The DPS numbers are working as expected.

Once the power has been restored, all call routing will be working as expected. There is no ETA from Detroit Edison (DTE) on the restoration of power. We will provide updates as we receive them.

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