ITS Service Status Report

Service Degradation — Resolved

Email Phishing Storm from Google Docs

Services Affected: U-M Google

Start Time: 05/03/2017 3:04 pm

Service Restored: 05/03/2017 6:12 pm

Issue Symptoms: Degradation

3:30pm Update: The email storm has been stopped, but messages are still trickling in. ITS continues to investigate. Please DO NOT click Allow OR Share Your Contacts. Delete the email.

As of 2:30pm, many people are being spammed by email from Google docs. The problem messages have been sent to our Phishing and UM Google teams. They are working to stop the mail storm. We apologize for the situation, DO NOT CLICK ON ALLOW or SHARE YOUR CONTACTS. Delete the email.

Technical Details

Service Type: Production

Comments:

6pm Update: It appears that Google has de-authorized the offending Google Docs app for all users. No further action is required.

If you clicked "Allow" and would like to confirm for yourself, go to https://myaccount.google.com/permissions . If you should happen to see Google Docs listed, select it and click the Remove Button.

If you have any questions or concerns, please contact the ITS Service Center.

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.