ITS Service Status Report

Service Degradation — Resolved

Ethernet Network slowdown - Firewall issue - Emergency Failover to VFS-CAEN gateway

Services Affected: In-building Networks, Internet

Start Time: 01/08/2018 9:38 am

Service Restored: 01/09/2018 9:32 am

Issue Symptoms: Degradation

We are aware of the hard down condition. We are en route to swap equipment and are troubleshooting with the vendor. No ETA to resolution at this time.
Slow network issues due to a firewall issue, emergency failover to VFW-CAEN gateway

Fail over didn't help since secondary gateway won't stay active for unknown reason. Primary is having the buffer issue, it's getting full and starting to drop packet.

Technical Details

Service Type: Production


As of 17:49 We are continuing to work with the vendor to troubleshoot the issue.

As of this morning, the primary gateway's buffer is still experiencing problem. We are still working on this issue.

ITS Network and Network Security Operations have been investigating network disruptions isolated to the North Campus CAEN networks. The investigation led to a device misbehaving on the CAEN networks. Remediation of isolating the device has returned the CAEN network to normal and expected performance. ITS network and security operations are working with College of Engineering staff on next remediation steps.

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