ITS Service Status Report

Unscheduled Outage — Resolved

North Campus Core Router (r-COOL) LineCard Failure

Services Affected: Backbone, In-building Networks, North Campus Core Router (r-COOL) LineCard Failure

Start Time: 04/02/2018 9:58 am

Service Restored: 04/02/2018 10:54 am

Issue Symptoms: Outage

04/02 - 10:56
Failing line card has been replaced. All North Campus traffic including (VFW) should be back to normal.


04/02 - 10:42

UMnet has replaced the faulty line card and is working to restore the connection to the (currently standby) VFW node on North Campus.


UMnet is currently working to resolve an issue with a line card in North Campus core router r-COOL. The failure of this card has impacted many North Campus Virtual Firewall networks.

The impacted VFW networks include (but are not limited to):

VFW-TCAUP-ADMIN
VFW-PCI-B-ARTARC
VFW-ME-GGBW2
VFW-CLASP
VFW-CLASP2
VFW-ME-GGBW
VFW-PCI-C1-WALG
VFW-NAME-NERS
VFW-COOL-LEGACY
VFW-NAME-LEGACY
VFW-PCI-B-DC
VFW-PCI-B-MBG
VFW-CLASP-SRB-23
VFW-CLASP-SRB-PLASMA
VFW-PCI-C2-NCHOUS

Technical Details

Service Type: Production

Comments:

Failed line card replaced, service restored.

Groups Notified:

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.