ITS Service Status Report

Scheduled Maintenance — Resolved

IP Contact Center Upgrade

Services Affected: Voice Services, IP Voice Services - Contact Center Software Upgrade

Start Time: 07/28/2018 7:00 am

Maintenance Completed: 08/15/2018 9:18 am

Issue Symptoms: Degradation

All IP voice services contact center clusters will undergo a minor software upgrade to improve stability and performance.

This change has potential to affect:
Announcement Services
Menu Services
Contact Centers (Call Centers)

24x7 contact centers will be notified when the maintenance is happening and their calls will be routed to an alternate hunt group during that time. We will also notify the 24x7 ICD groups when maintenance is complete.

Affected groups:

1. Ross Executive Learning Conference Center (764-ROSS)
2. Flint ITS (810-762-3123)
3. Facilities Service Center (647-2059)
4. Data Center Operations (647-8888 / 763-4000)
5. University Musical Society (UMS) (764-2538)
6. Campus Information and Operators (764-INFO)
7. Merit NOC (763-3448)

Technical Details

Service Type: Production

Server Name: See staff only comments for details

Comments:

Maintenance completed.

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