ITS Service Status Report

Scheduled Maintenance — Resolved

ServiceLink: Applying ServiceNow Patch 9.2

Services Affected: ServiceNow

Start Time: 07/12/2018 7:00 pm

Maintenance Completed: 07/12/2018 8:16 pm

Issue Symptoms: Degradation

ServiceLink may be unavailable at times during the patch. Immediately following the patch, users may experience general slowness as system cache is rebuilt.

Technical Details

Service Type: Production


A ServiceNow Patch release supports existing functionality with a collection of problem fixes and generally does not include new features. As part of a SaaS hosted business application, it is required that we comply with vendor delivered patches and upgrades as they provide them.

Details about patch 9.2 can be found here:

Groups Notified:

  • maintenancenotify

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