ITS Service Status Report

Scheduled Maintenance — Canceled

ServiceNow Kingston Upgrade

Services Affected: Service Center, Service Management, ServiceNow, Share Service Center, Computer Showcase

Start Time: 10/13/2018 12:01 am

Issue Symptoms: None

The upgrade is primarily performed by the vendor in a way that leaves the ServiceNow (ServiceLink) application available. However, it would not be unusual for end users to experience slowness during the upgrade or when they first log back in as cache files re-create.

Technical Details

Service Type: Production

Comments:

Annual major version upgrade to Kingston patch 7 https://docs.servicenow.com/bundle/kingston-release-notes/page/release-notes/family-release-notes.html

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