ITS Service Status Report

Scheduled Maintenance — Resolved

Sponsor System and CSPROD connector offline during CSPROD PeopleTools upgrade

Services Affected: Sponsor System, Sponsor System web service, MCommunity connector to CSPROD

Start Time: 11/17/2018 11:00 pm

Maintenance Completed: 11/17/2018 11:32 pm

Issue Symptoms: Outage

During the CSPROD PeopleTools version upgrade on November 17th, the Sponsor System will be unavailable. This includes the web service. The connector between MCommunity and CSPROD will also be offline.

The outage is not expected to take the entire maintenance window.

Users will not be able to connect to the Sponsor System web application or web service while the service is offline. Also, data changes will not be synced to/from CSPROD during the maintenance, but will be queued and processed when the maintenance is completed.

Upon the completion of the CSPROD maintenance, the Sponsor System will be restarted.

Technical Details

Service Type: Production


Driver restarted, psjoa.jar file updated.

Groups Notified:

  • edscoreteam
  • MCommunity.Sponsorship.Administrators

Report Additional Impacts