ITS Service Status Report

Scheduled Maintenance — Resolved

MPrint Server Patching

Services Affected: MiWorkspace, MPrint as a Service, Campus Computing Sites

Start Time: 11/16/2018 11:00 pm

Maintenance Completed: 11/17/2018 1:30 am

Issue Symptoms: Outage

Students, faculty, staff, and guests will be unable to print using File -: Print to campus printers from any computers (including personally owned/managed devices) while print servers are being patched and rebooted. Mcard authentication on printers/multifunction devices and use of the MPrint Mobile App may also fail during this maintenance window.

Users who need to print during this time are encouraged to do so via the install-free web application at mprint.umich.edu.

Technical Details

Service Type: Production

Server Name: All Windows MiServer boxes used for Print (list in Technical Comments)

Comments:

Update 11/20/2018:
Most servers were patched and rebooted without issue. 2 servers were identified as not successfully having received their patches. This may be related to the current MiWorkspace Print issue of users seeing their printers as "offline".

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This outage is due to regular monthly patching and maintenance. The impacted servers are:

beachst.miprint.it.umich.edu
bluffst.miprint.it.umich.edu
buickst.miprint.it.umich.edu
cadillacst.miprint.it.umich.edu
courtst.miprint.it.umich.edu
dupontst.miprint.it.umich.edu
frostst.miprint.it.umich.edu
garlandst.miprint.it.umich.edu
leithst.miprint.it.umich.edu
lyonst.miprint.it.umich.edu
pontiacst.miprint.it.umich.edu
racest.miprint.it.umich.edu
thedurant.miprint.it.umich.edu

Groups Notified:

  • euc.print

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