ITS Service Status Report

Scheduled Maintenance — Resolved

MiVideo (Kaltura) Data Center Maintenance

Services Affected: MiVideo

Start Time: 11/09/2018 4:00 pm

Maintenance Completed: 11/19/2018 7:27 pm

Issue Symptoms: None

Kaltura has scheduled maintenance will take place on our East Coast Data Center network system this weekend according the timeline below. This maintenance will improve performance and stability, and support increasing bandwidth demand and scalability of the system.


Friday November 9th, 18:00-02:00

Saturday November 10th 14:00-00:00

Sunday November 11th TBD based on progress

Kaltura will update the status of the maintenance work, as well as any changes or extensions to the timeline in the Kaltura Status Page at

During this maintenance, all production traffic (API, KMS, VOD), will be served from our West Coast Data Center, which may cause reduced performance. A short interruption in live stream service is expected while traffic is shifting.

In case you are live streaming only to the East Coast Data Center, please be advised that fallback to the West Coast Data Center during traffic shift will not take place, resulting in live stream termination.

Therefore, we strongly advise to configure your encoder to stream to the West Coast Data Center as back-up, in order to ensure a smooth experience.

Please contact the MiVideo team via for help with live streaming.

Technical Details

Service Type: Production



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