ITS Service Status Report

Service Degradation — Resolved

MiVideo, Media Gallery, My Media Degradation

Services Affected: MiVideo

Start Time: 11/30/2018 5:10 pm

Service Restored: 12/14/2018 2:25 pm

Issue Symptoms: Degradation

5:30PM - Vendor reports East Coast data center is experiencing a performance issue. Traffic has been shifted to the West Coast center and access has been restored. We will continue to monitor.

5:00PM Users are receiving API 500 errors when accessing My Media and Media Gallery content in Mediaspace and Canvas.

Vendor is assessing.

We will post another update at 5:30PM

Technical Details

Service Type: Production

Comments:

Vendor shifted traffic to West Coast data center and service stabilized.

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