ITS Service Status Report

Service Degradation

MRequest

Start Time: 11/27/2018 6:00 am

Anticipated End Time: Unknown

Issue Symptoms: Intermittent issues

Users of the MRequest FootPrints service may experience slow page loads and occasional error pages due to ongoing, sporadic performance issues on the request.umich.edu server. System administrators are monitoring the server and making improvements where possible. A change made to inbound mail processing Monday (12/3) night improved overall performance but we are still seeing periodic slowness. We are planning a restart of the web server for the evening of Wednesday 12/5 which we hope will improve the overall user experience. We will submit a separate notification for that outage. We understand that these issues are an impediment to performing tasks related to your work are are working diligently to improve the experience for our users.

Technical Details

Service Type: Production

Server Name: request.umich.edu

Comments:

12/3/18: revised sendmail configuration to no longer call (defunct) dspam and restarted mail server 12/5/18: webserver restarted to use longer timeout parameter

Groups Notified:

  • mrequest-community

Report Additional Impacts