ITS Service Status Report

Unscheduled Outage — Resolved

Network Outage at 201 South Division

Services Affected: In-building Networks, Network Outage at 201 South Division

Start Time: 01/11/2019 8:00 pm

Service Restored: 01/14/2019 10:32 am

Issue Symptoms: Outage

1/14/2019 12:11 pm
We have replaced the faulty device and the users at 201 S. Division have confirmed they are operating as expected as of approximately 10:32 am. We are considering this resolved at this time.
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1/14/2019 9:12 am
The radio has been determined to have failed. We are working to program a new one, and must then replace it. ETA of resolution is 12 pm today.
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1/14/2019 7:30am
Tech is on-site and assessing what needs to be resolved.
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1/11/2019 8:00pm
201 S. Division is currently experiencing a full network outage. The link between 201 S. Division and campus is down. It is unknown at this time what the root cause is and as a result, all network resources, including wifi, wired connections, phones, printers, etc. are unavailable. This affects all users within the building.

The building may be down until technicians can gain access to the site Monday morning. We will update this page by 10 am Monday, January 14.

We apologize for any inconveniences this may cause.

Technical Details

Service Type: Production

Comments:

Link was restored at 10:32:38 AM. Cause was power injector brick; though it was on with a blue light, it appears the voltage was too low to power the radio link. Replacement PoE brick installed, existing radio powered up and established link. CM.
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The link is currently showing zero bandwidth. Suspected crane/other physical barrier, power loss onsite, or radio is dead. Due to off-campus location, UMNet cannot access site to assess until 7 or 8 am Monday morning.

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