ITS Service Status Report

Service Degradation — Resolved

Oxford Arthur & Hazel Vandenberg Hall Network Degradation

Services Affected: In-building Networks, Oxford Arthur & Hazel Vandenberg Hall Network Degradation

Start Time: 06/04/2019 8:30 am

Service Restored: 07/10/2019 12:12 pm

Issue Symptoms: Degradation

Update Wednesday July 3:  leak has been repaired.  ITS network equipment being evaluated for water damage.

Update Wednesday 6/26:  Plumbing repairs have become more extensive including wall repairs.  Next update in two weeks.

Update Wednesday 6/19: The cause of the leak has yet to be repaired; we will continue to update this status weekly until we can return our equipment to the location

Update Tuesday 6/11: We are still waiting on final repairs before ITS Network equipment can be replaced

Update Friday 6/7 at 1330:  Per Housing Facility Manger, there are no students in this residence hall.  Housing Maintenance has removed the water that affected the ITS networks and will return next week to resolve the source of the leak.

On 6/4/2019 at 8:30am, a water leak was reported that has affected some of the ITS telecommunications equipment that provides network services (WiFi, wired, internet, etc.). The area where equipment has not been affected and where network services are still available are rooms 110, 118, 215 & 302.

Housing maintenance has suppressed the leak somewhat until a permanent fix can be applied which is estimated to take 3-7 days. We will update this status on 6/7/19 or sooner as news of repairs become available. 



Technical Details

Service Type: Production


7/10 The ITS Network Team has replaced equipment and services are back online

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