ITS Service Status Report

Service Degradation — Resolved

Box: Connectivity, Preview and Download Issues in China

Services Affected: U-M Box

Start Time: 06/11/2019 2:15 pm

Service Restored: 06/26/2019 4:38 pm

Issue Symptoms: Degradation

Box is currently investigating reports of issues accessing Box in China. Box believes this to be a localized ISP issue in the region and do not feel this is something that is currently in their control.

Users may experience slower connectivity to the Box Web Application, Syncing with Box Drive and Box Sync, downloading content with Box Tools, and both Preview and Download functionality on the Box Web Application.

  • UPDATE - 7/1/2019
    Box stated that their monitoring period for this event has ended as they have seen sustained improvements accessing Box in China. As such, they have closed their incident related to this issue and consider it resolved.
     
  • UPDATE - 6/20/2019
    Box states that they are seeing improvements accessing Box in China. While this remains an ISP issue and not something in their control, they are continuing to closely monitor the situation.
     
  • UPDATE - 6/18/2019
    Box states that some customers have found success leveraging another ISP (if available to them), but they have not yet identified which particular ISPs are working successfully with their service.

The ITS Collaboration Services team continues to monitor this situation and will provide updates here as more information is available. If you would like to directly follow Box progress related to this matter, you can find their status page update here.

Technical Details

Service Type: Production

Comments:

Box stated that their monitoring period for this event has ended as they have seen sustained improvements accessing Box in China. As such, they have closed their incident related to this issue and consider it resolved.

Groups Notified:

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