ITS Service Status Report

Scheduled Maintenance

ServiceNow Maintenance: umichprod

Services Affected: ServiceNow

Start Time: 09/12/2019 9:00 pm

Anticipated End Time: 09/12/2019 10:00 pm

Issue Symptoms: Outage

ServiceNow is performing maintenance on the ITS Production instance of ServiceNow. The scheduled maintenance is slated for 60 minutes, though they have stated the instance will only be unavailable for about a minute during the maintenance. 

Technical Details

Service Type: Production

Server Name: umichprod.service-now.com

Comments:

This is a local change record to track the SAAS maintenance being performed by ServiceNow. -------------------- Dear Valued ServiceNow Customer, ServiceNow will be performing maintenance to your instance. Although the change is scheduled for 60 minutes, your ServiceNow instance will be inaccessible for a few minutes. Service Impact: Yes Maintenance time: Sep 12, 2019 6:00:00 PM America/Los_Angeles (UTC: Sep 13, 2019 1:00:00 AM) Maintenance duration: 60 minutes Please update the change with any questions you may have regarding this maintenance activity. If you experience any negative impact after the maintenance is complete, please contact the ServiceNow Technical Support team. For a listing of global telephone numbers, please refer to the Technical Support Contact Us page: http://www.servicenow.com/support/contact-support.html. FAQ: What is an Instance Move or Instance Resize? ServiceNow is continuously improving its cloud infrastructure and the instance move process enables us to safely move your ServiceNow instance with minimal interruptions to service. The stages of the instance move and resize are: instance health pre-validation, adding new nodes if needed, seeding target database instances and setting up replication, switchover, instance health post-validation and cleanup. Will my instance be okay if the migration fails? Yes, the availability and stability of your instance is our highest priority. In the event of a technical difficulty this maintenance activity will be halted to preserve 100% functionality of your instance. Can I clone or upgrade my instance during or after my instance has moved? Clone service for this instance will be unavailable for a minimum of 5 hours prior to the start of the maintenance and 2 business days following completion of the activity. Can I change the date of this maintenance? If the date for the planned maintenance activity is inconvenient please update the change with a request to reschedule within one business day. Please update the change with this request and provide a preferred maintenance date and time in your request. Sincerely, ServiceNow

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