ITS Service Status Report

Scheduled Maintenance — Resolved

MPrint Server Patching

Services Affected: MiWorkspace, MPrint as a Service, Campus Computing Sites

Start Time: 09/20/2019 11:00 pm

Maintenance Completed: 09/21/2019 3:00 am

Issue Symptoms: Outage

Students, faculty, staff, and guests will be unable to print using File - Print to campus printers from any computers (including personally owned/managed devices) while print servers are being patched and rebooted. Mcard authentication on printers/multifunction devices and use of the MPrint Mobile App may also fail during this maintenance window.

Users who need to print during this time are encouraged to do so via the install-free web application at mprint.umich.edu.

Who is Impacted? Students, Faculty, and Staff with MPrint printers installed on their devices

Next Update: Monday, 09/23 at 9:00 am

Technical Details

Service Type: Production

Server Name: All Windows MiServer boxes used for Print (list in Technical Comments)

Comments:

OS updates were applied without issue.

-----

Server List:

euc-print-as03    
euc-print-as04    
euc-print-co01    
euc-print-co02
euc-print-co03    
euc-print-pp04    
euc-print-pp05    
euc-print-pp06    
euc-print-pp07    
euc-print-pp08    
euc-print-pp09    
euc-print-pp10    
euc-print-pp11    
euc-print-pp12    
euc-print-pp13    
euc-print-pp14    
euc-print-pp15    
euc-print-pp16    
euc-print-pp17    
euc-print-pp18        
euc-print-xs02

Groups Notified:

  • euc.print

Report Additional Impacts