ITS Service Status Report

Scheduled Maintenance — Resolved

ITS ServiceNow upgrade to New York release

Services Affected: Service Management, ServiceNow

Start Time: 10/12/2019 1:00 am

Maintenance Completed: 10/12/2019 9:43 am

Issue Symptoms: Outage

Who is Impacted? All users of ITS ServiceNow

During the instance upgrade there will be periods of time that the product may not be available. Once the upgrade is completed, additional configuration and testing will follow which will result in users experiencing some slowness.

Next Update: Once the upgrade is complete and tested an update will be provided.

Technical Details

Service Type: Production

Comments:

ServiceNow Q3 second release for 2019. New York Release notes as provided by the vendor: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/family-release-notes.html Note, not all features and updates impact ITS.

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