ITS Service Status Report

Emergency Maintenance — Resolved

Taking one DNS server (ns-dc-macc-1) out of the DNS Anycast pool for testing

Services Affected: Taking one DNS server (ns-dc-macc-1) out of the DNS Anycast pool for testing

Start Time: 09/30/2019 4:19 pm

Service Restored: 10/11/2019 11:00 am

Issue Symptoms: None

Who is Impacted? None

No impact - users will automatically reroute to another DNS server. Need to do testing for a reported issue.

 

Next Update: 2019-10-02 before 5 PM

Technical Details

Service Type: Production

Server Name: ns-dc-macc-1.umnet.umich.edu

Comments:

 INC1798190

5:10 PM - Found that this server cannot reach a server in HITS.  Will leave down until tomorrow while we work on this.

1:30 PM - Found the issue, working on access rules.  Next update by 5 PM.

10/1 at 4:20 PM - still waiting for access to be updated.  Next update Wednesday 10/2 by 5 PM.

10/2 at 3:25 PM - still waiting.  Next update Thursday 10/3 by 5 PM.

10/3 still waiting, next update Monday by 5 PM.

10/9 still waiting for firewall update, next update by 10/14 at 5 PM.

10/11 at 10:53 AM - UMHS has updated firewall rules.  DNS server returned to the DNS Anycast pool.  Customer verified it is working.

Groups Notified:

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