ITS Service Status Report

Scheduled Maintenance — Resolved

MCommunity connectors to CSPROD/HCMPROD, Sponsor System offline during PeopleTools upgrade

Services Affected: MCommunity connectors to CSPROD and HCMPROD, Sponsor System, Sponsor System web service

Start Time: 02/15/2020 9:00 pm

Maintenance Completed: 02/16/2020 12:01 am

Issue Symptoms: Outage

During the CSPROD and HCMPROD PeopleTools version upgrade on February 15th-16th, the connectors between MCommunity and both CSPROD and HCMPROD will be offline. When the CSPROD connector is offline, we must stop the Sponsor System also.

Data changes will not be synced to/from CSPROD or from HCMPROD during the maintenance, but will be queued and processed when the maintenance is completed. Users will not be able to connect to the Sponsor System web application or web service while that service is offline.

Upon the completion of the PeopleTools maintenance, the MCommunity connectors and the Sponsor System will be restarted.

Who is Impacted? MCommunity Sponsorship Administrators

Next Update: Sunday Feb 16th when the maintenance is completed

Technical Details

Service Type: Production

Server Name: Various


The MCommunity connectors to CSPROD and HCMPROD have been restarted and have processed all queued transactions. The Sponsor System has been restarted as well.

Groups Notified:

  • edscoreteam
  • MCommunity.Sponsorship.Administrators

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