ITS Service Status

ITS Service Status Report

Service Degradation — Service Restored

BlueJeans Dial-in Numbers Temporary Change

Services Affected: Video Conferencing, BlueJeans

Start Time: 03/16/2020 10:12 am

Service Restored: 03/19/2020 9:17 pm

Issue Symptoms: Degradation

3/18/2020 UPDATE 11:30am:

We are still investigating this matter.  Please expect an update by 3/20/2020 at 10:00am and continue to follow the advice in the alert for preferred methods of connecting to BlueJeans.

3/17/2020 UPDATE 3:55pm:
We are asking that campus stop using the university BlueJeans number immediately if working off campus. Note: If you are working on campus, you should still connect to BlueJeans through 3-1841 to minimize the load on our outbound calling volume.

Preferred methods for connecting to BlueJeans when working remotely include:

  1.     BlueJeans application is the preferred method
  2.     Web Browser is the second best alternative (recommend using Chrome)
  3.     Regional BlueJeans numbers are the third alternative:
    •         312-216-0325
    •         408-614-7898
    •         408-317-9254
    •         408-317-9253
    •         888-240-2560 (National Toll Free Number)
    •         BlueJeans premium numbers (International Numbers)

Additional BlueJeans documentation at:  https://its.umich.edu/communication/videoconferencing/blue-jeans/faq

Who is Impacted? Users of BlueJeans service

Next Update: 3/20/2020 at 10:00am ET

Technical Details

Service Type: Production

Comments:

BlueJeans number successfully ported to IP Flex service

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.