ITS Service Status Report

Scheduled Maintenance — Resolved

Update Expiring Cosign Certificate for MRequest/FootPrints

Services Affected: MRequest

Start Time: 05/23/2020 11:00 pm

Maintenance Completed: 05/23/2020 11:30 pm

Issue Symptoms: Intermittent issues

We will be installing new SSL certificates to replace a certificate used for Cosign authentication that expires on May 30, 2020. We will need to briefly restart the web server used by FootPrints, which takes 2-3 seconds. Customers submitting a transaction at the exact time we restart the web server may need to retry their action. Inbound email, API and database access will be unaffected.

Who is Impacted? Users of the ITS MRequest (FootPrints) service on

Next Update: When work is completed

Technical Details

Service Type: Production

Server Name:


Maintenance successfully completed

Groups Notified:

  • mrequest-community

Report Additional Impacts