ITS Service Status Report

Emergency Maintenance — Resolved

Address MiDesktop Networking Configuration

Services Affected: Desktop Virtualization

Start Time: 05/21/2020 7:00 am

Maintenance Completed: 05/26/2020 9:00 am

Issue Symptoms: None

After working with a vendor on an isolated production issue in MiDesktop, some unsupported network configurations were discovered which were said to be what is causing the issue.  The recommendation from the vendor is that those configurations be corrected. The MiDesktop team will be working with UMNET to address the changes across all of the hosts in the cluster. The change can be performed during normal production hours per our team's permanent host exception, as the work is not impactful to users.

Who is Impacted? MiDesktop Customers

Next Update: Upon completion of maintenance

Technical Details

Service Type: Production

Server Name: vdim09wc-prm01 vdim09wc-prm02 vdim09wc-prm03 vdim09wc-prm04 vdim09wc-prm05 vdim09wd-prm06 vdim09wd-prm07 vdim09wd-prm08 vdim09wd-prm09 vdim09wd-prm10

Comments:

Network configurations were updated and verified by the vendor and everything is correct.  There was no impact.

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