ITS Service Status Report

Service Degradation

Reports of poor call quality or recipient unable to hear the caller in Google Classic Hangouts

Services Affected: U-M Google

Start Time: 07/31/2020 10:58 am

Anticipated End Time: Unknown

Issue Symptoms: Degradation

We have received reports of people having issues when using Google Classic Hangouts to make a phone call.  The reported issues are poor call quality and/or the recipient not being able to hear the caller.

We have opened a ticket with Google Support and will update this status when we have more information from Google.  

As a workaround you can create a Meeting in Google Meet at meet.google.com and call out from the meeting.  After creating and joining the meeting, click "Add people", go to the  "Call" tab,  enter the phone number you wish to call then click the phone icon to call.

7/31 4:00 PM
Google responded to the case we opened and said "We did have an issue that was just reported as Resolved by engineering."

However, the fix needs to roll out to all domains, so there could be a delay before we see the fix at U-M.

Who is Impacted? Users of Google Classic Hangouts Call Feature

Next Update: When we have confirmation the fix has reached U-M

Technical Details

Service Type: Production

Groups Notified:

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.