ITS Service Status Report

Service Degradation

MiVideo Service Degradation

Services Affected: MiVideo Media Service

Start Time: 08/27/2020 10:00 am

Anticipated End Time: Unknown

Issue Symptoms: Intermittent issues

9/25/2020 4:25 PM

Summary
Based on system monitoring along with vendor and local reports, the MiVideo service appears to have stabilized, although some functions like uploading large files may continue to have periodic issues. ITS is monitoring for any changes in system stability and performance, and is continuing to receive updates from the vendor regarding known issues and estimates for any necessary corrective actions. The latest system status updates can be found on the Kaltura Status Page.

If you are continuing to experience issues with the MiVideo service, please contact ITS 4HELP for assistance.

Who is Impacted? Faculty, Students, Staff, and sites using MiVideo (also known as Kaltura) to host videos

Next Update: Updates will be provided as conditions change

Technical Details

Service Type: Production

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.