ITS Service Status Report

Emergency Maintenance — Resolved

Munger Building Router Upgrade

Services Affected: In-building Networks

Start Time: 09/16/2020 5:00 am

Maintenance Completed: 09/16/2020 3:04 pm

Issue Symptoms: Outage

UMnet will be updating the version of software running on the Munger building router. During the reboot, all wired and wireless networks will be unavailable.  The should be less than 30 minutes, however, the entire window is reserved.

 

9/16/20 @ 7:00 am - Two members of the switch stack failed during the upgrade so UMnet is in the process of replacing those two network switches.

9/16/20 @ 8:00 am - UMnet staff have arrived onsite with replacement switches and will be configuring the new 3 member stack in consultation with the vendor. 

9/16/20 @ 8:45 am - One failed switches has been successfully replaced and UMnet staff are now focusing on replacing the remaining failed switch.

9/16/20 @ 9:25 am - Technicians are still working with the vendor to recover the failed switches.

9/16/20 @ 10:15 am - Technicians continue to work with the vendor to restore service to the remainder of Munger.  This restoration is taking longer than expected with the assistance of the vendors advanced tech support team

9/16/20 @ 11:00 am - Attempts to restore service to replaced hardware have failed, vendor is requesting a software upgrade.  Access to Munger wired, printing, WiFi and phones is still severely degraded.

9/16/20 @ 1:30 pm - We have restored access to much of the Munger networks, however we still have one failed piece of equipment.  We are in the process of replacing it with another spare.  We continue to work with out vendor to complete the restoration of the remaining equipment.

9/16/20 @ 3:00 pm - Replacement of the 3rd switch was successful and service has been fully restored to the building.

 

 

Who is Impacted? Users in the Munger

Next Update: 09-16-20 3:00 pm

Technical Details

Service Type: Production

Server Name: d-munger-1

Comments:

The Munger DL is having commit synchronize errors.  Vendor recommended software upgrade

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