ITS Service Status Report

Scheduled Maintenance — Resolved

Network Upgrades at Lay Auto, Gerstacker, Chrysler, Beyster, School of Information North, Lurie Biomedical, ERB 1/2, NAME, IOE, EWRE, Phoenix Lab, and Gorguze Lab/Aero Wind Tunnel

Services Affected: In-building Networks

Start Time: 10/27/2020 5:00 am

Maintenance Completed: 10/27/2020 9:43 am

Issue Symptoms: Outage

UPDATE: 1246 stack is complete, all work is complete. CM 9:43 am Oct. 27

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UPDATE: A single switch in 1246 is still experiencing issues. We are still working to get it online. All other switches are online. CM 9:31 am Oct. 27

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UPDATE: Most switches are back up and functioning without issue. All server-related switches upgraded without issue. 3 switches have not recovered and techs have been dispatched to all 3. 1 has partially failed, and a 4th tech is working to bring online. CM 6:44 am Oct. 27

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UPDATE: Oct 27 is the date, not Oct. 21 as initially advertised. CM 1:23 pm Oct. 14

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On Oct. 27, between 5-8am, we will be upgrading the software on network equipment at Lay Auto, Gerstacker, Chrysler, Beyster, School of Information North, Lurie Biomedical, ERB 1/2, NAME, IOE, EWRE, Phoenix Lab, and Gorguze Lab/Aero Wind Tunnel. This will require a reboot of the switches, causing them to be unavailable during the actual reboot. This will take down any wired and wireless availability during the reboot. This includes, but is not limited to, desktop and laptop computers, printers, and VOIP phones. 

 

This will only impact UofM networks, no cellular networks will be affected. 

Who is Impacted? Users at Lay Auto, Gerstacker, Chrysler, Beyster, School of Information North, Lurie Biomedical, ERB 1/2, NAME, IOE, EWRE, Phoenix Lab, and Gorguze Lab/Aero Wind Tunnel

Next Update: Oct. 27, 11 am

Technical Details

Service Type: Production

Comments:

This is to upgrade the software on the switches at these sites. 

Groups Notified:

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.