ITS Service Status Report

Scheduled Maintenance — Resolved

MiDesktop maintenance - Horizon View upgrade

Services Affected: Desktop Virtualization

Start Time: 11/21/2020 11:00 pm

Maintenance Completed: 11/22/2020 3:41 am

Issue Symptoms: Outage

The MiDesktop Support Team is upgrading the VMware Horizon View infrastructure between Sat Nov 21 at 11pm and Sunday Nov 22 at 7am.  During the maintenance period, users will be unable to use the MiDesktop service.  Desktop admins will still be able to log into to administer their base images.  After the upgrade is complete, desktop admins must update the Horizon View Agent on their base images, then take a new snapshot, and recompose their pools.  A separate communication will be sent to MiDesktop customers with additional information.  

Who is Impacted? MiDesktop customers, Virtual Sites users

Next Update: Upon completion of maintenance

Technical Details

Service Type: Production

Server Name:,,,


Upgrade completed successfully.  At this time provisioning has been enabled and customers may begin recomposing their pools.  A separate communication has been sent to MiDesktop customers with additional information.  Please direct all questions to

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Contact the ITS Service Center for more information or to report additional impacts.