ITS Service Status Report

Scheduled Maintenance — Resolved

Upgrades to Shibboleth infrastructure

Services Affected: Upgrade Shibboleth version from v3.7.2 to v4.0.1

Start Time: 11/21/2020 11:00 pm

Maintenance Completed: 11/22/2020 12:19 am

Issue Symptoms: Intermittent issues

During this maintenance window, the IAM Operations team will be making upgrades to the Production Shibboleth environment. This includes a Shibboleth software version upgrade from v3.7.2 to v4.0.1, as well as an operating system upgrade from the current Red Hat Enterprise Linux v6 servers to new RHEL v7 servers.

We will be adding the new servers alongside the existing servers, and then removing the old servers, the same way we do all other configuration updates to Shibboleth. This minimizes impact to end users. The only side effect of the upgrade is that some users may need to re-authenticate to once the cutover to the new servers is complete.

Who is Impacted? All users accessing services protected by and/or

Next Update: Sunday 11/22 after the maintenance is completed

Technical Details

Service Type: Production

Server Name:


The upgrade has been completed, and initial testing is successful. IAM Operations staff will be monitoring throughout the weekend and next week.

Groups Notified:

  • edscoreteam

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.