ITS Service Status Report

Unscheduled Outage — Resolved

Update Database Timeouts and http redirect for eResearch Proposal Management

Services Affected: Research Administration Application Service

Start Time: 01/13/2021 9:00 pm

Service Restored: 01/13/2021 9:04 pm

Issue Symptoms: Inaccessible

First change - In an effort to assist users with access to the site we need to redirect http requests to an https in order to be presented with a login.

Second change - Need to revert settings modified for last weekend's upgrade to accommodate long running processes.

The application will require one restart after both changes are done.

Who is Impacted? eResearch Proposal Management users

Next Update: NA

Technical Details

Service Type: Production

Comments:

Changes successfully made to the database timeouts and http redirect. Application was restarted at 9:03 pm. Confirmed settings and site was back up at 9:05 pm

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Contact the ITS Service Center for more information or to report additional impacts.