ITS Service Status Report

Emergency Maintenance — Resolved

PCI Gateway code update for OLLI

Services Affected: PCI Enclave, PCI Gateway

Start Time: 01/24/2021 11:00 am

Maintenance Completed: 05/03/2021 2:08 pm

Issue Symptoms: None

The ITS PCI Gateway will be updated to include a 302 redirect for OLLI credit card transactions to avoid issues experienced by OLLI losing Session ID / cookies during transactions and losing customer payment data.  This update is only for OLLI (Osher Lifelong Learning Institute), there are no code changes for any other Merchant.  The outage timeframe is expected to be very quick, this will affect customers attempting to purchase something at approximately 11am for a few minutes for Tech Shop, UM Catering (Student Life), School of Social Work Continuing Education, Michigan Math and Science Scholars, Michigan Assessment, Michigan Society of Fellows, and possibly Michigan Union (they are testing their integration with Prod as of 1/18/2021).

It is imperative that this gets deployed this weekend to allow OLLI to schedule upgrading their Prod system to integrate with the ITS PCI Gateway before 1/29/2021.  Delaying this past the 1/29/2021 would be in violation of an agreement with UMs bank, World Pay, and could result in $50,000 fines per month.

Who is Impacted? OLLI, Tech Shop, UM Catering (Student Life), School of Social Work Continuing Education, Michigan Math and Science Scholars, Michigan Assessment, Michigan Society of Fellows, and possibly Michigan Union (Student Life)

Next Update: 1/26/2021

Technical Details

Service Type: Production

Comments:

This will implement a 302 redirect for customers when they return from Nelnet to the ITS PCI Gateway and back to OLLI.

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.