ITS Service Status Report

9 pm Update: A  problem with power distribution at the Michigan Academic Computing Center (MACC) disrupted many U-M services.  The power has been restored, and technicians have made substantial progress in restoring services. Services still impacted include:

• ARC-TS - A Yottabyte switch died, ARC-TS is attempting to get the service back to a degraded state. No vendor support for this circumstance.
• Web Hosting - only one known problem at this time: M-Marketsite Browse-Only is still inaccessible through Wolverine Access.
• IAM - Identity Governance service is suffering from a DB issue
  • Functionality impacted is door access

7 pm Update: A  problem with power distribution at the Michigan Academic Computing Center (MACC) disrupted many U-M services.  The power has been restored, and technicians have made substantial progress in restoring services. Services still impacted include:

• ARC-TS - Yottabyte and Conflux (small user community) are the last two systems to be restored. A Yottabyte switch died, ARC-TS is attempting to get the service back to a degraded state. No vendor support for this circumstance.

  • Progress made on Yottabyte Mais, but still no user access. Looking more positive than earlier.

• Data center -the team believes we are no longer vulnerable to a DTE outage and we can safely fall back on the generators if needed

• Unified Communications - Phone services are restored

• LSA - Web Apps are down, storage appliance is running parity checks, SharePoint coming online is dependent on storage

• Web Hosting - M-Marketsite Browse-Only is still inaccessible through Wolverine Access.  There may or may not be a problem with our “shim application” for sending users to M-Marketsite/SciQuest.

• M-Marketsite is down for vendor maintenance from 6pm to 2am per https://solutions.sciquest.com/, which means troubleshooting cannot continue right now. Troubleshooting will resume at 2:00am.

• Pure Storage network fiber replication path between ASB and MACC is down, a field service tech is in route to take a look a the fiber path

• Merit has a switch down at the MACC impacting early child care at Dearborn

5 pm Update: A  problem with power distribution at the Michigan Academic Computing Center (MACC) disrupted many U-M services.  The power has been restored, and technicians have made substantial progress in restoring services. Services still impacted include:

• Microsoft SharePoint - affects U-M COVID-19 Quarantine & Isolation Coordination Center operations
• MyLINC and OARS, and Targeted Email
• Some ARC-TS Services: Yottabyte, Lighthouse
• Access to Marketsite through WolverineAccess
• Some Dentistry systems
• Some LSA systems

Services Restored as of 4 pm:

• www.umich.edu and most other U-M websites
• Web sites (redirects) for connecting U-M users to U-M / cloud services (Google, Canvas, etc.)
• U-M Enterprise Financials, including Marketsite
• U-M Enterprise Student, HR services
• U-M Research Administration (eResearch) systems
• Some ARC-TS Services: ARMIS, Turbo, and Locker
• AFS storage and MiStorage
• ITS Exchange Mailboxes & voicemail
• Phone se