ITS Service Status Report

Scheduled Maintenance

Dearborn campus - Contact Center

Services Affected: Contact Center

Start Time: 03/03/2021 8:00 pm

Anticipated End Time: Unknown

Issue Symptoms: None

During the after-hours maintenance, we will restart the contact center service on the Dearborn campus to apply certificates to the software.

During the maintenance window, currently logged in users of Cisco Finesse will be automatically transitioned to our backup server and will experience no impact. Groups working between 6:00-8:00pm tonight should avoid logging out of Finesse until the end of their shift.

There will be no impact to call processing. 

UPDATES:

3/5/21 Update:  We will be replacing the faulty hardware this evening at 5:00 PM.  We do not anticipate any impact on call processing.

3/6/21 Update:  Raid controller was replaced last night, however there is currently a hard drive issue.  Team continues to work with vendor to resolve solution.  Although there isn't any impact on call processing the Call Manager is without redundancy.  Next update:  8:00pm.

3/6/21 09:30pm Update:  The Contact Center has been rebuilt.  We are in the process of rebuilding the redundant node for Unity Voicemail.  Next update:  3/7/21 8:00 am.

3/7/21 Update:  Service has been restored with full redundancy.  We will monitor services.   Next update 3/8/21 08:00 am.

Who is Impacted? Users of Cisco Finesse on the Dearborn campus only

Next Update: 8:00am

Technical Details

Service Type: Production

Groups Notified:

  • mespeck
  • aacost
  • llewis
  • debcolem@umich.edu

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.