ITS Service Status Report

Scheduled Maintenance — Resolved

MiDesktop Hosts Upgrade - CAEN Cluster

Services Affected: Desktop Virtualization

Start Time: 05/03/2021 8:00 am

Maintenance Completed: 05/13/2021 8:51 am

Issue Symptoms: None

The MiDesktop team will be upgrading the hosts that support the CAEN MiDesktop service. One host will be patched on 5/3/21 and all customer base images moved to that host to allow customers to test the patches on their base images ahead of the patching period. The rest of the hosts will be patched starting 5/10/21. Host patching is non-impactful to users and can be done outside the normal maintenance window per our permanent exception.

Who is Impacted? CAEN MiDesktop users

Next Update: Upon completion

Technical Details

Service Type: Production

Server Name:,,,,,


Upgrades completed successfully.

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.