ITS Service Status Report

Scheduled Maintenance — Resolved

ServiceNow Archive attachment protocol update from SMB 1 to SMB2

Services Affected: ServiceNow Archive

Start Time: 06/12/2021 11:00 pm

Maintenance Completed: 06/13/2021 12:00 am

Issue Symptoms: Outage

Update to move the attachments in the ServiceNow Archive viewer is complete. ServiceNow Archive is once again available for use. 


On Saturday, June 12 the protocol used to access attachment files in the ServiceNow Archive ( will be updated from SMB1 to SMB2. We are making this change because SMB1 is being deprecated, and will not be supported in the future. 

The ServiceNow Archive will be unavailable during this upgrade (

Expected duration of outage is less than 5 minutes. 

Who is Impacted? Users of the ServiceNow Archive

Next Update: 6/14/2021

Technical Details

Service Type: Production


Change to move SN Archive attachments from SMB1 to SMB2 is complete. No issues. 

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.