ITS Service Status Report

Unscheduled Outage — Resolved

Globus Service for Turbo Sensitive Data and UMich Box not authenticating users

Services Affected: Research Storage, Globus Transfer service

Start Time: 07/30/2021 5:28 pm

Service Restored: 08/02/2021 11:49 am

Issue Symptoms: Inaccessible

Transfer of files to some Sensitive Turbo Volumes and to UMich Box users via Globus.

Who is Impacted? Users of Gobus service

Next Update: Monday 12:00 PM

Technical Details

Service Type: Production

Server Name: globus-phi-xfer1

Comments:

Applied updated rpm packages that resolved some file permission issue prevent people from accessing the globus service.

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Contact the ITS Service Center for more information or to report additional impacts.