ITS Service Status Report

Service Degradation — Resolved

WiFi Performance Degradation

Services Affected: In-building Networks, MWireless & MGuest

Start Time: 08/31/2021 1:30 pm

Service Restored: 08/31/2021 5:00 pm

Issue Symptoms: Degradation

Users are reporting poor performance on the WiFi service in various buildings across campus.

ITS UMnet and Engineering personnel are investigating these reports and looking for root cause at this time.

We will update this status page as information becomes available from the technicians.

We apologize for inconvenience as a result of this issue.

Who is Impacted? Users of MWireless and Mguest

Next Update: When we have determined a course of action

Technical Details

Service Type: Production

Comments:

Technicians working with the vendor identified a problematic setting in an optimization routine and disabled it to restore normal WiFi services.

Groups Notified:

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.