ITS Service Status Report

Unscheduled Outage

Room systems (codec) not able to call Zoom

Services Affected: Video Conferencing, Conference rooms

Start Time: 10/14/2021 9:33 am

Anticipated End Time: Unknown

Issue Symptoms: Intermittent issues

All room system codecs are having intermittent issues calling Zoom. If they can't connect, type in this IP address 162.255.37.11 and hit "call" to get the meeting ID prompt.

There is a favorite in ITS managed codecs called Zoom, that calls 123@zoomcrc.com that is intermittently not working.

Thanks,

 

Who is Impacted? Users of Zoom in conference rooms

Next Update: Monday 12/6

Technical Details

Service Type: Production

Comments:

Zoom corporate is working on this issue and it may take a couple days.

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.