ITS Service Status Report

Service Degradation — Resolved

Canvas Speedgrader Issue: Assignment submissions over three pages not fully displaying

Services Affected: Learning Management

Start Time: 10/13/2021 12:00 am

Service Restored: 10/22/2021 12:00 pm

Issue Symptoms: Intermittent issues

10/22/2021 12:00 pm
Update
Vendor has corrected this issue. All affected submissions should now properly display all pages when viewed in the Canvas Speedgrader.

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Issue
Due to an issue that began on Wednesday, Oct 13, assignment submissions that are over three pages in length may not display all pages when viewed in the Canvas Speedgrader.  When viewing the document in Speedgrader, the toolbar will show the file having only three pages.

Fix & Workaround
The Canvas vendor is currently working on a fix to correct this issue so that affected files properly render. Until the fix is implemented, the file can be downloaded from SpeedGrader and viewed in its entirety.

Who is Impacted? Students, Faculty

Next Update: When vendor notifies corrective fix has been released

Technical Details

Service Type: Production

Comments:

Vendor has corrected this issue. All affected submissions should now properly display all pages when viewed in the Canvas Speedgrader.

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.