ITS Service Status Report

Emergency Maintenance — Canceled

Voice Services: Ann Arbor, Flint, Dearborn

Services Affected: Voice Services

Start Time: 12/10/2021 8:00 pm

Issue Symptoms: Degradation

Due to a security alert we will be applying a patch to the voice (VoIP) infrastructure. Voice (VoIP) phones on the Ann Arbor, Flint and Dearborn campuses could experience a brief outage during this time. But with redundancy we aren't expecting this.

We will notify the 24x7 Contact Centers prior to and after the system restart.

For Contact Center users instructions for using the backup servers are located here.

https://documentation.its.umich.edu/?q=node/632

 

 

Who is Impacted? Faculty, Staff, Users of Voice Services

Next Update: 12/10/2021 11:00PM

Technical Details

Service Type: Production

Comments:

Patching of the Flint Voice Servers went as planned.

Ran into an issue while attempting Dearbon Voice Servers. Changes were reverted

We schedule another maintenance period for Dearborn and Ann Arbor voice servers

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.