ITS Service Status Report

Scheduled Maintenance — Resolved

Voice Services: Ann Arbor, Dearborn

Services Affected: Voice Services

Start Time: 01/22/2022 7:00 am

Maintenance Completed: 01/22/2022 10:30 am

Issue Symptoms: Degradation

Due to a security alert we will be applying a patch to the voice (VoIP) infrastructure. Voice (VoIP) phones on the Ann Arbor, and Dearborn campuses could experience a brief outage during this time. But with redundancy we aren't expecting this.

We will notify the 24x7 Contact Centers prior to and after the system restart.

For Contact Center users instructions for using the backup servers are located here.

https://documentation.its.umich.edu/?q=node/632

 

Edit: Updated correct end time.

 

 

Who is Impacted? Faculty, Staff, Users of Voice Services

Next Update: 1/22/2022 12:00PM

Technical Details

Service Type: Production

Comments:

Maintenance was completed for the Dearborn Campus. Due to other maintenance on the Ann Arbor Campus we will be postponing this til a future date.

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.