ITS Service Status Report

Service Degradation — Resolved

Intermittent WiFi Degradation on Campus

Services Affected: In-building Networks, MWireless, MGuest, MSetup & Eduroam

Start Time: 01/26/2022 11:45 am

Service Restored: 01/27/2022 9:19 am

Issue Symptoms: Intermittent issues

Users are reporting intermittent issues connecting to WiFi in various locations across campus.

We are actively working with the vendor to diagnose the problem and develop a solution.

We will update this status page periodically with the results of our investigation and the developing plan to remediate the problem.

1/26/22 @ 6:00 pm - We continue to consult with the vendor and have been given a workaround that we are planning to deploy at 11 pm tonight in our normal maintenance window.

1/27.22 @ 12:10 am - A vendor provided workaround was deployed successfully and all affected APs were recycled to restore normal operation.

Who is Impacted? WiFi Users on Campus

Next Update: 1/27/22 @ 9 am

Technical Details

Service Type: Production

Comments:

1/27/22 @ 9:20 am - The feedback from campus has been positive this morning after the deployment of the workaround last night so we are closing this status page.

Groups Notified:

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.