ITS Service Status Report

Unscheduled Outage — Resolved

GCP VPN Connectivity to Campus Currently Impacted

Services Affected: GCP@Umich

Start Time: 01/26/2022 3:39 pm

Service Restored: 01/26/2022 5:43 pm

Issue Symptoms: Outage

Existing VPN Connections in GCP accounts that have campus VPN deployed are currently offline due to changes made during weekend maintenance.  All other google services should be working as normal, but users will not be able to connect between their GCP account and campus using VPN.  The network team is currently working to resolve the issue.

Who is Impacted? users of GCP@umich that have VPN enabled

Next Update: 6:00pm

Technical Details

Service Type: Production

Comments:

Issue has been resolved.  After the VPN maintenance something was out of sync between GCP and the ITS VPN.  Interfaces for individual tunnels had to be removed and re-added to resolve the issue.  The network team will continue to investigate root cause in order to avoid this issue in the future.

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.