ITS Service Status Report

Scheduled Maintenance — Resolved

Ann Arbor, Dearborn, and Flint Contact Center Maintenance

Services Affected: Voice Services

Start Time: 05/28/2022 7:00 am

Maintenance Completed: 05/29/2022 1:17 am

Issue Symptoms: Intermittent issues

This maintenance affects Cisco Finesse users on the Ann Arbor and Flint campuses who are working between 7 AM - 2 PM on Saturday, May 28. (See groups below)

During the maintenance window, Cisco Finesse users will be logged out for approximately 10 minutes while we apply a vendor-recommended upgrade to solve existing trouble tickets. Existing phone calls will not be impacted. Cisco Finesse users should monitor their connection to Finesse and log back into their phone/softphone and Finesse once they are able. We will also contact groups directly before the upgrade is applied.  Contact centers will experience no change to Cisco Finesse with this upgrade.

Ann Arbor affected groups
1. Building Automation Systems (763-4013)
2. Ross Executive Learning Conference Center (764-ROSS)
3. ISR SRO Interviewer Help Desk (800-631-2819)
4. Merit NOC (763-3448)
5. Facilities Service Center (647-2059)
6. DCO (763-4000)
7. Campus Info (764-INFO)
8. Shared Service Center Temporary Hotline (936-7000)
9. UHS Appointment Scheduling (764-8325)
10. University Musical Society (764-2538)

Flint affected groups
1. Flint ITS 810-762-3123

Dearborn affected groups
1. None known to be staffed during the time of the maintenance.

Who is Impacted? Contact centers on the Ann Arbor and Flint campuses who are working between 7 AM - 2 PM on Saturday, May 28

Next Update: 5/29/2022 1am

Technical Details

Service Type: Production

Comments:

Upgrade going longer than expected. Next update 5pm

 

5/28/2022 - 5:21pm. Upgrades going as expected. next update 9pm

5/28/2022 - 10:28pm. Upgrades still completing. Expecting completion by 5/29 1:00am

5/29/2022 - 1:40am. Upgrades are completed.

Report Additional Impacts

Contact the ITS Service Center for more information or to report additional impacts.